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27 by Lawrence S. Gould > Contributing Editor equipment from Germany. The vendor typically would send a team of special- ists to perform the vendor acceptance test before the equipment went on-line. Instead of sending fve people, explains Wijtkamp, the vendor sent one person with an Onsight camera, which essentially brought in the rest of the team. Wijtkamp often has to answer the question, "What's the matter with, say, Skype? It's available. It's free." Granted, she doesn't often get that question from automotive. In this industry, security is of extreme importance. "That falls down with Skype," says Wijtkamp. "The experience you can have—sharing visuals back and forth, creating a knowledge base of content, telestrating, getting that very detailed view—you're not going to get that experience from a consumer chat tool." kbps. By managing bandwidth adaptive streaming, Onsight also supports access via 3G cellular or satellite networks. Automotive manufacturers are using virtual presence in many ways, such as giving remote experts access to the test results from metrology centers and proving grounds; enabling machine vendors to inspect, review, and troubleshoot production line equipment at their customers' facilities; and bringing far- fung product development teams together to review new vehicle designs. Here's a real-life example, says Kerry Thacher, CEO of Librestream. "An ergonomic team in Turkey was having difculty with [a vehicle's] passenger section and dashboard area. It turned out the same wiring issue had previously been solved by a team based in France. They used Onsight to show France live visuals from the shop foor in Turkey, and to discuss exactly how to solve this issue, accelerating resolution and eliminating the travel." Or consider the company needing help installing a machine in Salt Lake City. Unfortunately, the machine vendor's entire engineering staf was at a trade show in Orlando. The staf simply used a laptop to hop onto a hosted Onsight platform to teleconference with the customer. The problem was solved within 20 minutes. Likewise, a new U.S.-based automotive production line was using robotic q Here, football's play-by-play analysis on television meets the industrial setting. Users can highlight problems they see out on the production line, in the feld, or anywhere else they carry an Onsight camera, by drawing over the live or recorded videos displayed on a touchscreen on the back of the camera. This drawing capability is called "telestration."